Call Representatives Vacancy at Dutch State Mines (DSM) – Lagos & Abuja

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About the role

Call Representative job opportunity is available at Dutch State Mines (DSM) for individuals who possess relevant qualifications.

Job Brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
• keeping customer satisfaction at the core of every decision and behavior.

DUTIES AND RESPONSIBILITIES:- 

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Experience and qualifications

• High School Degree
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• call center representative job description
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Application deadline

Application details

Interested and qualified candidates should:

 apply online

WHO IS Dutch State Mines (DSM)?