CIC Technical Support / Customer Service Officer Vacancy at Willers Solutions Limited

About the role

CIC Technical Support / Customer Service Officer job opportunity is available at Willers Solutions Limited for individuals who possess relevant qualifications.

Responsibilities

• Attend to complaints that require technical support in CIC (Online)
• Support customers through telepresence to resolve their product issue
• Online training to technicians and Agents through WebEx
• Online inspection for defective Products(e.g. GQI/MRC/QIR Inspection etc.)
• Providing help and answers to the customers’ technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to properly use the products
• Concession of the customers’ troubles by recommendation of products, services or procedures
• Evaluation of the systems’ problems to recommend enhancements

Experience and qualifications

• Degree in IT or other related technical fields
• At best, practical help desk or customer support experience
• High customer and service orientation
• Well developed communication and analytical skills
• Good knowledge of operating systems and relevant hard- or software
• Good problem-solving skills and focus on quality
• Serenity in challenging situations

Application deadline

Application details

Interested and qualified candidates should forward their CV in MS-Word format to: ashabi.lawal@willerssolutions.com using the Job title “CIC TECH SUPPORT” as the subject of the mail.

Note: Only qualified candidates will be contacted.