Job details
Client Service Specialist Vacancy at GentRoyal Koncepts
Applications closed
The published deadline was 30 May 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Client Service Specialist job opportunity is available at GentRoyal Koncepts for individuals who possess BSc in Information Technology or relevant diploma.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our -Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
Experience and qualifications
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- BSc in Information Technology or relevant diploma.
Application deadline
30th May, 2020.
Application details
Interested and qualified candidates should forward their CV to: gentroyalKoncepts@gmail.com using the “Job Title” as subject of the email.