Customer Care Representative Vacancy at RPL Logistics

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About the role

Customer Care Representative job opportunity is available at RPL Logistics for individuals who possess relevant qualifications.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Experience and qualifications

• First Degree from a reputable University
• 3 – 5 years work experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Great orator
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

REMUNERATION:-

• Coaching
• Mentoring
• Training
• Pension
• Profit sharing
• HMO
• Wellness Scheme
• Career Advancement
• Great Place to work
• Welcoming environment.

Application deadline

Application details

WHO IS RPL Logistics?