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Customer Service / Call Representative Vacancy at Bloomcom Ideas – Abuja and Lagos
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Position title: Customer Service / Call Representative. Location: Abuja, Lagos State.About the role
Customer Service / Call Representative job opportunity is available at Bloomcom Ideas for individuals who possess relevant qualifications.
Responsibilities
Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
Experience and qualifications
- Candidates should possess a Bachelor’s Degree / HND / OND / NCE qualification.
REMUNERATION:-
31st July, 2021.
Application deadline
Interested and qualified candidates should:
Application details
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