Customer Service Executive Vacancy at Clenn and Peak Co.

About the role

Customer Service Executive job opportunity is available at Clenn and Peak Co. for individuals who possess relevant qualifications.

Responsibilities

• We are looking for a qualified customer service executive who will offer excellent customer service and after-sales support. Your main responsibility is to ensure that customers are satisfied.

Your duties will also include:

• Managing large amount of incoming calls and customer inquiries.
• Resolving customer complaints brought to your attention.
• Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team sales targets and call handling quotas
• Conduct quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Generate sales leads

Experience and qualifications

• A Bachelor’s Degree in Administration or related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal, written and oral communication skills.
• Knowledge of CRM systems.
• Excellent knowledge of Ms packages and Google workspace.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Strong phone contact handling and active listening skills.
• Ability to multi-task, prioritize, and manage time effectively.

REMUNERATION:-

Application deadline

Application details