Job details
Customer Service Representative Vacancy at Finchglow Travels
The published deadline was 27 March 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Customer Service Representative job opportunity is available at Finchglow Travels for individuals who possess relevant qualifications
Responsibilities
- Attend to and resolve customer queries promptly and courteously at all times
- Route customer issues to the relevant units using defined escalation channels
- Document / capture all customer interactions using approved software and escalate unresolved issues to the Manager, Call Centre as required
- Enlighten and educate customers on new products and initiatives within Finchglow Group
- Adhere to assigned shift slots, ensuring availability throughout the shift period
- Take action on feedback received, and ensure continuous improvement on performance
- Attend team meetings and trainings as required
- Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, Call Centre
- Perform any other duties as assigned by the Manager, Call Centre.
Application deadline
27th March, 2020.
Application details
Interested and qualified candidates should send their CV to: careers@finchglowtravels.com using the Job Title as subject of the email.
WHO IS Finchglow Travels?
Finchglow Travels is a world class Travel Management Company. We provide travel solutions for all your personal and business travel needs; from travel consultations to ticketing and reservations, tours and transfer to consular services, our main goal is to satisfy all your travel needs, we sell the world to you.