Customer Service Representative via LEAM Consulting Limited – Shomolu, Lagos

LEAM Consulting Limited is recruiting a full-time Customer Service Representative in Shomolu, Lagos. The successful candidate will keep customers, delivery riders and the business informed about orders and deliveries while handling concerns professionally.

Responsibilities

• Contact delivery riders to confirm deliveries and follow up on outstanding orders.
• Call customers with clear updates about orders and expected completion times.
• Handle complaints and difficult conversations calmly, patiently and professionally.
• Coordinate timely communication among riders, customers and the company.

Qualifications and skills

• HND or B.Sc. in a relevant field.
• One to two years of customer service or customer support experience is an advantage.
• Confidence handling telephone calls courteously and professionally.
• Patience, respect and composure when dealing with dissatisfied customers or riders.