Job details
Customer Service Representatives Vacancy at GIG Logistics
The published deadline was 27 February 2021. This page is retained for reference; the original application instructions below are historical.
About the role
Customer Service Representative job opportunity is available at GIG Logistics for individuals who possess OND / HND / B.Sc in any field of study.
Job Description
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our services inside and out so that you can answer clients questions correctly.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Experience and qualifications
- OND / HND / B.Sc in any field of study
- 1 year in Customer Service experience in a reputable organization
- Ability to stay calm when customers are stressed or upset.
- Ability to make use of Microsoft Office.
- Experience working with customer support
- Residing in Edo, Asaba, Onitsha.
REMUNERATION:-
- N80,000 – N120,000 monthly.
Application deadline
27th February, 2021.
Application details
Interested and qualified candidates should forward their CV to: hansongiglogistics@gmail.com using the Job Title and your present location as the subject of the mail e.g “Customer Service Representative / Asaba”.
WHO IS GIG Logistics?
GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.