Job details
Front Desk Executive / Customer Care / Call Center Staff Vacancy at a Leading Import and Distribution Company – Ascentech Services Limited
Applications closed
The published deadline was 20 June 2021. This page is retained for reference; the original application instructions below are historical.
About the role
Front Desk Executive / Customer Care / Call Center Staff job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.
Responsibilities
- Attend Customers from all the channels
- Job Card creation / compliant creations
- DWR checking on hourly basis
- Out Warranty Income Report
- Quotation for Out Warranty
- Feedback to Supervisor on pending jobs / escalations
- Happy Calling activity
- Part Requisitions and status checking
- Reception / call center Hygiene
- Job status report sharing to Service Supervisor on daily basis
- Coordination with Accounts team for Out Warranty repairs
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating.
Experience and qualifications
- Bachelor’s Degree
- Minimum of 5 years of experience into Front Desk Management.
Application deadline
20th June, 2021.
Application details
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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