Integrated Client Navigator – Facility at Center for Clinical Care and Clinical Research (CCCRN) – Minna, Bida and Suleja, Niger State

CCCRN is recruiting 65 Integrated Client Navigators for facilities in the Minna, Bida and Suleja clusters of Niger State under the BRIDGE-N Project. The role provides client follow-up, referral coordination and support for continuity of healthcare.

Job Summary

• The Center for Clinical Care and Clinical Research Nigeria (CCCRN) invites applications from suitably qualified and experienced candidates for ad hoc positions under the BRIDGE-N Project in Niger State.
• Successful candidates will support facility and community service Centre teams to improve service quality, continuity of care and access to integrated services within the approved project scope.
• BRIDGE-N stands for Building Resilient Integrated Delivery of HIV, TB, Malaria and MNCH Services for Government-led Effective Health System in Nigeria.
• The project works through government, facility and community structures to strengthen HIV, TB, maternal, newborn and child health, nutrition linkages and applicable malaria services.

Role purpose

• Support continuity of care for an assigned facility-managed client population, with a planning caseload of approximately 400 clients.

Key responsibilities

• Maintain assigned client lists and follow up appointments, refills, laboratory services and outstanding referrals.
• Prioritize missed appointments, treatment interruptions, outstanding results and documented barriers to care.
• Link clients to eligible HIV, TB, maternal and child health, nutrition and other approved services.
• Coordinate with clinical, pharmacy, laboratory and data teams to resolve missed service opportunities.
• Confirm referral completion and feedback; coordinate handovers with Community and Maternal and Child Peer Navigators.
• Document contacts and outcomes in approved tools; protect confidentiality and obtain consent for follow-up as required.

Requirements

• SSCE or equivalent with at least three years of demonstrable client-navigation, case-management, peer-support or community-health experience; OR a diploma or higher qualification in Nursing, Community Health, Social Work, Psychology, Public Health or a related discipline with at least one year of relevant experience. Accurate recordkeeping and respectful engagement are required. Relevant local-language skills are an advantage.

General Requirements

• Ability to work collaboratively with facility and community teams in the assigned location.
• Commitment to continuity and quality of integrated health services.
• Willingness to comply with approved project, government and facility procedures, including confidentiality and relevant safety requirements.