IT Manager at Ultimum Limited – Abia State

Ultimum Limited is hiring a full-time IT Manager in Abia State to direct technical support, service standards, end-user systems and IT team performance.

Job Purpose

• Lead the internal IT support team, set service standards, assess performance and improve technical support processes.
• Provide first-line technical support and contribute to IT infrastructure planning and development.

Key Responsibilities

• Manage and oversee daily operations of the IT support team.
• Develop and implement IT support policies and procedures.
• Track and evaluate the performance of IT support staff.
• Organise training and professional development for support team members.
• Ensure timely resolution of technical issues and maintain high service standards.
• Manage relationships with external vendors and negotiate service contracts.
• Collaborate with other departments to identify and address IT needs.
• Stay updated on emerging technologies and recommend improvements.
• Deliver end-user support and, advice regarding standard office applications and best practices as it evolves with company needs
• Ensure Licensing Management
• Support onboarding / off-boarding employees on corporate systems
• Create and update manuals and documentation.

Experience & Academic Requirements

• Degree in Information Technology, Computer Science or a related field.
• 5 years experience in IT support
• Strong knowledge of IT systems, networks, hardware, and software
• Time management skills and the ability to delegate.
• Excellent leadership and organizational skills.
• Strong communication and interpersonal skills.

Key Competency Requirements

• Bachelor\`s Degree in information technology, Computer Science, or related field.
• Minimum of 5 years experience in IT support, with at least 2 years in a managerial role.
• Strong knowledge of IT systems, networks, hardware, and software.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Experience with vendor management and contract negotiations.
• Certifications such as ITIL, CompTIA A+, or Microsoft Certified Solutions Expert (MCSE) preferred.
• Strong analytical and problem-solving skills.

Technical Competencies

• Proven work experience as End user services manager
• Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Experience in remote support
• Desktop Support: Windows 10 and Mac 10.13+

Generic Competencies

• Building Sustainable Organizational Capabilities
• Leveraging and Respecting Others
• Problem Analysis / Problem Solving
• Strategic Thinker and Decision Making
• Results focused
• Attention to details.