Accountability Assistant at Novel Alliance for Development Aid (NADA) – Borno (4 Openings)

Novel Alliance for Development Aid (NADA) is recruiting four Accountability Assistants for MMC, Mobar, Dikwa and Ngala in Borno State. Each role has a ten-month duration, reports to the MEAL Coordinator and supervises enumerators.

Responsibilities

• Support community feedback and response mechanisms, including safe complaints channels and referral procedures.
• Receive, register, maintain and follow up feedback, concerns and complaints with appropriate confidentiality.
• Conduct awareness sessions, community consultations and beneficiary feedback meetings.
• Monitor feedback trends and contribute to weekly and monthly accountability reports.
• Promote inclusion and safe access to feedback systems for women, children, older people and persons with disabilities.
• Refer safeguarding and PSEA concerns through established pathways.

Requirements

• Diploma or bachelor’s degree in Social Sciences, Development Studies, Public Administration, Community Development or a related field.
• At least one to three years of relevant accountability, community engagement, humanitarian or development experience.
• Experience in complaints and feedback mechanisms is an advantage.
• Good communication, computer, recordkeeping and reporting skills.
• Discretion, integrity, respect for diversity and commitment to humanitarian principles.