GBV Caseworker at Malteser International – Pulka, Borno State

Malteser International is recruiting a full-time GBV Caseworker in Pulka, Borno State, to provide confidential, survivor-centred case management and support activities at Women and Girls’ Safe Spaces (WGSS).

Key responsibilities

• Coordinate day-to-day WGSS activities, maintaining a safe, confidential and supportive environment for participants.
• Work with community social workers and monitoring officers to identify women and girls requiring GBV support.
• Provide survivor-centred case management, including intake, assessment, action planning, follow-up and closure, in line with informed consent, confidentiality and do-no-harm principles.
• Offer basic psychosocial support and assess needs for material assistance, dignity kits, essential non-food items and transport to services.
• Facilitate referrals to health, psychosocial, legal and protection services with survivors’ informed consent, accompanying survivors where necessary.
• Lead case management meetings, maintain secure and accurate records, and escalate urgent or complex cases to the Protection Officer.
• Support service mapping and referral pathways, engage community stakeholders and service providers, and promote safeguarding and accountability.
• Support continuity of WGSS and case management activities in the Protection Officer’s absence, when delegated.

Requirements

• Bachelor’s degree in Social Sciences, Social Work, Psychology or a related discipline.
• At least two years’ experience in GBV case management, protection, social work, psychosocial support or humanitarian programming, ideally in a crisis-affected setting.
• Knowledge of survivor-centred GBV standards, informed consent, confidentiality, referral pathways, safeguarding and PSEA.
• Experience engaging women, girls and vulnerable groups, with community outreach, data collection and case documentation skills.
• Knowledge of Legacy Inter-Agency Case Management Forms and GBVIMS/Primero is desirable.
• Strong listening, communication, teamwork, organisation and case-record management skills.
• Good English and mandatory fluency in Hausa; Glavda and Mandara are additional advantages.
• Proficiency in MS Office, particularly Excel, and relevant data-entry systems.

Contract and benefits

Planned start: November 2026. Contract: November 2026 to September 2027. Salary is based on Malteser International’s salary grade. Benefits include applicable leave, group life insurance, health insurance (single or family plan) and 13th-month pay.

Safeguarding

Malteser International is an equal opportunity employer and applies safeguarding policies covering exploitation, abuse and harassment. Candidates are subject to reference and background checks as applicable. Successful applicants must sign and comply with its Code of Conduct.