Control Officer – Internal Control and Quality Assurance at Incel Group – Lagos

Incel Group is recruiting an Internal Control and Quality Assurance Control Officer in Lagos. The role reviews end-to-end business processes, strengthens internal controls, supports compliance and investigations, and promotes efficient, well-documented operations in the travel industry.

Key responsibilities

• Monitor compliance with company policies, standard operating procedures and relevant regulations; report exceptions and recommend corrective action.
• Review business processes, identify control gaps and bottlenecks, and drive practical quality-assurance and process improvements.
• Investigate suspected fraud, misconduct and policy breaches, documenting findings and recommended remediation.
• Assess credit decisions and receivables management, flag risks and improve credit-control processes.
• Draft and maintain policies, SOPs and version-controlled documentation informed by regulations and industry practice.
• Provide management with control, audit and compliance reporting and oversee the development of junior control staff.

Requirements

• Bachelor of Science degree in Accounting with a strong accounting foundation.
• ICAN, ACCA or equivalent chartered-accountancy qualification, in progress or completed, is required.
• ISO 9001:2015 Quality Management Systems auditor certificate is mandatory; CIA or CISA is an advantage.
• Seven to ten years’ experience in quality assurance or internal control, including end-to-end reviews and process optimisation.
• Tourism industry experience is strongly preferred; other candidates must understand travel-sector operations.
• Financial analysis, investigations, report writing, communication, analytical judgement and technology skills, including AI-assisted reviews.
• High ethical standards, attention to detail and ability to work independently and lead investigations.