Front Desk / HMO Officer at Kingtrust Medical Center – Surulere, Lagos State

Kingtrust Medical Center is recruiting a full-time Front Desk / HMO Officer in Surulere, Lagos. The position supports patient registration, front-desk enquiries, health insurance processes and coordination between patients, HMOs and clinical teams.

Key responsibilities

• Welcome patients and visitors, provide service information and respond professionally to enquiries.
• Register private and HMO patients and maintain accurate and confidential patient information.
• Verify HMO coverage and eligibility, request treatment authorisations and follow up on pending approvals.
• Coordinate patient appointments, referrals, complaints and communications with medical and administrative departments.
• Support billing and receipts, receive private-patient payments and liaise with HMO representatives as required.
• Maintain accurate records, registration details and reception documentation.
• Provide clear handovers between shifts and maintain a clean, organised reception area.
• Comply with hospital policies, patient confidentiality requirements and customer service standards.

Qualifications and experience

• OND, HND or bachelor’s degree in Business Administration, Health Information Management, Healthcare Administration or a related discipline.
• One to three years of relevant front-desk, customer service or hospital administration experience is preferred; previous healthcare-facility experience is an advantage.
• Basic understanding of HMO operations, insurance processes, patient registration, appointments and billing.
• Proficiency in Microsoft Office and basic computer operations.
• Good communication, patient service, multitasking, confidentiality, accuracy and problem-solving skills.

Working conditions

This is a full-time role with rotational morning, afternoon, evening and night shifts. Rosters may include weekends and public holidays.

Salary

₦80,000–₦120,000 monthly.