Job details
Front Desk Officer at Jotani Living – Lekki, Lagos
Jotani Living is recruiting a full-time Front Desk Officer in Lekki, Lagos, to manage guest reception, reservations and front desk service.
Responsibilities
- Welcome guests and provide professional assistance on arrival.
- Handle guest check-ins and check-outs.
- Respond promptly to guest enquiries, requests and complaints.
- Manage calls, reservations and booking enquiries.
- Maintain accurate guest records and front desk documentation.
- Coordinate with housekeeping and other departments to improve the guest experience.
- Maintain a courteous, organised and professional reception area.
- Perform other administrative duties as assigned.
Requirements
- Minimum of SSCE or OND; a university degree is not compulsory.
- Hospitality or customer service experience is an advantage.
- Good communication and interpersonal skills and computer literacy.
- Professional, patient, presentable, well organised and attentive to guests’ needs.
- Ability to handle difficult guest situations professionally.
- Reliable and customer-focused.
Schedule and probation
The role operates on a four-days-on, four-days-off schedule, with working hours set by management. The successful candidate will serve a one-month probation during which performance, attitude, professionalism, customer service and suitability will be assessed. Those who do not meet the organisation’s required standards will not be retained.
Salary
₦80,000 per month.
How to apply
Email your CV using Front Desk Officer as the subject line.
For further information, contact 08173100588.
Email your application to hrjotanigroup@gmail.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Jotani Living is a hospitality and lifestyle brand offering luxury accommodation, dining and premium guest services. It focuses on combining comfort, guest service and professionalism.
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