Online Orders / Customer Service Officer at Shally Essence Scents and Cosmetics – Lekki, Lagos

Shally Essence Scents and Cosmetics is recruiting an Online Orders / Customer Service Officer in Lekki, Lagos. The role will manage online and telephone orders, respond to customer enquiries and coordinate fulfilment across ordering channels.

Key Responsibilities

• Receive, process and manage orders through WhatsApp, Instagram, telephone calls, websites and other online platforms.
• Respond promptly and professionally to customer enquiries, messages and complaints.
• Confirm orders, payment details, delivery addresses and customer contact information.
• Communicate confirmed orders accurately to the kitchen for preparation.
• Coordinate with kitchen staff, dispatch riders and relevant teams to ensure timely fulfilment.
• Monitor pending orders and follow up on delayed or incomplete deliveries.
• Update customers on order status and delivery timelines.
• Resolve service-related complaints professionally and maintain accurate records of orders, customer details, payments and daily sales.
• Follow up for customer feedback, encourage repeat business and promote the company’s products and services through online channels.
• Maintain a professional, customer-friendly online presence and perform other assigned administrative and customer-service duties.

Requirements

• Minimum of SSCE; OND or HND is an advantage.
• Previous experience in customer service, online sales, order processing or hospitality is an advantage.
• Good written and verbal communication skills.
• Proficiency in WhatsApp Business, Instagram and other social media platforms.
• Basic computer literacy and ability to use spreadsheets or order-management systems.
• Strong organisation, multitasking, problem-solving and conflict-resolution skills.
• Polite, patient, attentive and customer-focused, with the ability to work under pressure.
• Reliable, punctual, proactive and detail-oriented.

Location and Proximity

Convenient access to Lagos Island is important. Applicants living on Lagos Island, Victoria Island, Ikoyi, Lekki, Ajah or other locations with convenient access to the Island are encouraged to apply and should be able to commute reliably to the workplace.

Salary

₦80,000–₦110,000 monthly with accommodation, or ₦100,000–₦130,000 monthly without accommodation.