Head, Customer Experience Management & Legal Services via Recruitmentbod Services – Victoria Island, Lagos

An undisclosed real estate development and property management company is recruiting a full-time Head, Customer Experience Management & Legal Services in Victoria Island, Lagos through Recruitmentbod Services. The executive will lead client experience, legal counsel, regulatory compliance and risk management across real estate operations.

Customer experience and client services

• Design and implement customer experience strategies across pre-sale engagement, property allocation, handover and post-occupancy support.
• Oversee customer inquiries, complaints and service delays, and establish service-level agreements for account-management and client-relations teams.
• Develop retention, loyalty and feedback programmes, including NPS and CSAT measures.
• Supervise property allocation, title-document handovers and facility-management onboarding for buyers and tenants.

Legal counsel and property documentation

• Draft, review and negotiate contracts of sale, deeds of assignment, leases, joint-venture agreements and powers of attorney.
• Coordinate title verification, land searches and perfection of titles at the Lagos State Lands Bureau and relevant authorities.
• Advise on property acquisition, zoning, building approvals, planning and environmental compliance.
• Review legal and investment arrangements associated with off-plan sales, instalment payment plans and real estate funding structures.

Compliance, risk and dispute resolution

• Coordinate litigation strategy and dispute resolution with external counsel, prioritising appropriate settlements and arbitration.
• Build legal compliance and risk controls across sales, construction and property management.
• Promote adherence to applicable Nigerian data protection, AML/CFT and Lagos real estate regulatory requirements.

Qualifications and experience

• LL.B and Call to the Nigerian Bar; membership of the Nigerian Bar Association is required.
• Eight to twelve years of post-call experience combining real estate law and corporate client management.
• At least four years in a senior legal or customer-experience management role in a Nigerian real estate, property management or legal organisation.
• An LL.M, MBA or certification in customer relationship management or alternative dispute resolution is preferred; ICSAN, CIArb or CXPA credentials are an advantage.
• Excellent knowledge of Lagos real estate law, property title documentation, contract negotiation, dispute resolution and regulatory compliance.
• Leadership in customer journey design and familiarity with CRM software and property-management systems.