Head, Legal Services & Customer Experience Management via Earl Consulting Lagos – Victoria Island / Lekki

An undisclosed real estate employer is recruiting a Head, Legal Services & Customer Experience Management in Victoria Island / Lekki, Lagos State through Earl Consulting Lagos. The position will lead property legal services, client experience and compliance.

Key responsibilities

• Develop buyer, investor and tenant experience strategies covering sales, allocation, handover and post-occupancy service.
• Resolve client complaints, set account-management service levels and improve satisfaction and retention.
• Lead contract negotiation and documentation for property sales, leases, assignments and joint ventures.
• Manage title verification, registration, property-acquisition advice and relevant Lagos land procedures.
• Advise on planning approvals, property investment agreements, related risk and regulatory requirements.
• Direct dispute resolution with external lawyers and build legal compliance controls across real estate operations.
• Promote compliance with data-protection, anti-money laundering and applicable property-sector rules.

Qualifications and requirements

• LL.B and Call to the Nigerian Bar; active Nigerian Bar Association membership.
• Eight to twelve years of post-call experience in real estate law and corporate client management, including at least four years in senior legal or customer-experience management.
• A relevant LL.M, MBA or professional qualification in ADR or customer relationship management is preferred.
• Knowledge of property registration, Lagos land law, contract drafting, compliance and dispute resolution.
• Leadership in customer journey design and familiarity with CRM and property-management platforms.