Senior UX Researcher at Moniepoint Incorporated – Lagos

Moniepoint Incorporated is recruiting a Senior UX Researcher in Lagos to shape financial-product strategy through rigorous insight into users’ behaviours, needs and experiences, particularly in Nigeria.

Key responsibilities

• Lead qualitative and quantitative product research from discovery to delivery, using interviews, ethnography, usability tests, surveys and diary studies.
• Analyse evidence and create actionable personas, user journeys and mental models to inform product and engineering decisions.
• Research consumer and fintech trends in Nigeria and comparable African markets.
• Work with product managers, designers and engineers to translate product challenges into clear research questions.
• Develop research operations, manage participant recruitment and maintain accessible research repositories.
• Present findings across the business and build understanding of Nigerian consumers’ financial experiences.

Requirements

• At least six years of UX or product research experience, preferably with digital consumer products.
• Strong track record researching African markets, particularly Nigeria, and advanced qualitative and quantitative research methods.
• Practical familiarity with UserTesting, Maze, Typeform or comparable research tools.
• Ability to turn research evidence into practical frameworks and product decisions.
• Experience with Nigerian user communities, fintech or banking, or growing research in a scaling organisation is advantageous.

Success in the role

Research insights should influence product strategy and roadmaps, improve teams’ understanding of customers, build a reliable research repository and streamline participant recruitment.