Waitress at an Undisclosed Luxury Hotel via Domeo Resources International – Maitama, Abuja

A luxury hotel in Maitama, Abuja is recruiting a full-time Waitress through Domeo Resources International. The role delivers courteous, accurate and personalised food and beverage service, from welcoming guests and taking orders to billing, table presentation and handling service requests. The position reports to the Restaurant Supervisor, Captain or Restaurant Manager.

Guest service and order management

• Welcome guests, help them settle at tables and present menus, specials and drinks options.
• Explain menu ingredients and preparations, recommend food and beverage pairings and respond to dietary requirements or allergies.
• Take accurate orders using the point-of-sale system and communicate special instructions to the kitchen and bar.
• Serve food and drinks promptly, monitor tables, refill items, clear dishes and reset tables without disrupting guests.
• Resolve routine guest concerns professionally and escalate complex complaints to the restaurant supervisor or manager.
• Promote menu specials, desserts and beverages and support restaurant sales targets while maintaining guest satisfaction.

Billing, hygiene and teamwork

• Present accurate bills and process cash, card, mobile payment and approved room charges in line with hotel procedures.
• Record discounts, voids, complimentary items and unusual transactions, reporting discrepancies promptly.
• Prepare and stock service stations, set tables and maintain the cleanliness and condition of dining areas, linen, cutlery, crockery and glassware.
• Follow personal hygiene, food safety, HACCP and occupational safety requirements and report food safety concerns or equipment defects.
• Reduce waste and breakages, assist with service-equipment inventory and support the care of restaurant assets.
• Coordinate with chefs, kitchen and bar teams, hosts, cashiers and managers; support banquets and events where assigned.
• Attend pre-shift meetings and training, prepare shift handovers and report incidents and maintenance issues.

Requirements

• National Diploma, HND or Bachelor’s degree in Hospitality Management, Hotel Management, Tourism or a related discipline. SSCE holders with relevant luxury hospitality experience may also be considered.
• At least two to three years of waiter or waitress experience in a reputable hotel, fine-dining restaurant or internationally branded hospitality establishment.
• Experience in a superior luxury hotel, international dining etiquette and luxury service standards is preferred.
• Knowledge of food and beverage service, menu items, allergens, point-of-sale systems, cash handling, upselling and guest complaint resolution.
• Strong communication, time-management, teamwork and attention to detail, with professional grooming and etiquette.
• Food safety and hygiene, HACCP, customer-service, responsible alcohol-service or first-aid certification is an advantage.