Position Title: Operations Manager.
Job Station: Nigeria.
INTRODUCTION:-
Operations Manager job opportunity is available at a Business Advisory and Market Intelligence Services Firm for individuals who possess relevant qalifications.
DUTIES AND RESPONSIBILITIES:-
- Plan and execute detailed work schedule
- Ensure the smooth running of the channels of communication with the clients.
- Ensure renewal notices are sent to clients in a timely manner
- Facilitate timely, consistent and proactive support for the provision and prompt delivery of policy documents, receipts and other customer related documents.
- Maintenance of good relationships with clients.
DESIRED EXPERIENCE & QUALIFICATION:-
Education:
- First Degree (Minimum 2:2)
- Masters (an advantage)
Experience:
- 5 years of relevant after Sales and support service experience in:
- Professional Services Sales and Marketing
- Customer Service and Relationship Management
Functional Competencies Needed For the Position:
Ability to:
- Build and maintain strategic partnerships
- Organize and prioritize field work schedules to meet different needs and deadlines
- Coordinate cross-functional efforts thereby focusing on core process performance, strategic objectives and customer satisfaction
- Measure the cross-functional efforts
- Recognize opportunities for process innovation by researching best practices and promoting better and more effective ways of doing things
- Demonstrate good knowledge of Information Technology and apply such to daily work / Maintain information and databases
- Prepare timely inputs and reports
- Must possess analytical and logical thinking processes with the ability to apply pragmatic solutions within regulatory / organization laid down boundaries
- Must within a short period of time demonstrate full understanding:
- Of the main processes and methods of work regarding the position
- Of the organizational policies and procedures relating to the position and apply them consistently in work tasks
- Constantly strive to keep job knowledge up to date through self directed study and other means of learning.
Core Competencies & Skills Needed:
Must demonstrate:
- Proper ethics and integrity
- Excellent Dress Sense
- Excellent human relations.
- Corporate behavior, knowledge and sound judgment
- Initiative
- Desire for self-development
- Qualities of a team leader and promote / facilitate team work
- Ability to create synergies and sense of ownership at work
Must Possess:
- Client contact experience
- Experience in back-office operations.
- Conflict management skills
- Informed and transparent decision-making skills
- Experience in the usage of computers and office software packages (MS Word, Excel etc.)
- Fluency in English (any other foreign language will be an advantage)
- Promote learning and knowledge management Share knowledge
REMUNERATION:-
- N120,000 – N200,000 monthly.
Apply Before:-
31st August, 2020.
INTERESTED?
Interested and qualified candidates should send their CV (in Microsoft word), current and expected salary to: contact@gvapartners.com, umoe@gvapartners.com, okeyo@gvapartners.com and idriso@gvapartners.com using the “Job Title” as the subject of the email.
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