Job details
Service Advisor Vacancy at Conceptual Integrated Consult
Applications closed
The published deadline was 30 April 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Service Advisor job opportunity is available at Conceptual Integrated Consult for individuals who possess B.Sc/ HND in any related field.
Responsibilities
- Should ensure optimum customer retention and increase customer base of the service center.
- To receive customer, carryout walk around check, raise job cards, and following the repairs until delivering to customers.
- Ensure a fix it right first time with zero return job.
- Building good relationship with customers and ensuring increase in customer retention as well as wining new customers.
- Ensuring timely delivery of repairs within the promised delivery time.
- Ensuring targets are met on daily basis.
- Following up on customers and keeping them updated on repairs and delivery time.
- Maintaining a detailed and comprehensive customer database for every repairs.
- Providing simple technical advice to customers to ensure personalized services
- Discusses and explains cost of repairs/maintenance with customer, obtain their approval signature before processing any repairs
- Ensure highest level of customer satisfaction.
- Ensures timely delivery of repairs as per promised time.
- Ensures the profitability of the workshop is attained
- Must ensure the set targets of the service center is achieved.
Experience and qualifications
- Should have minimum of B.Sc/ HND in any related field
- 3 – 5 years working experience in a similar role
- Excellent time management skill
- Must be very result oriented.
- Ability to work will less supervision
- Excellent proficiency in Microsoft packages.
- Should have fundamental technical knowledge of vehicles and their systems.
- Previous customer services care will be an added advantage
Application deadline
30th April, 2020
Application details
Interested and qualified candidates should forward their CV to: recruitment@ciconsult.com.ng and copy: conceptualintegratedconsult@gmail.com using the “Job Title” as the subject of the email.
Note: Only qualified candidates will be contacted.