Job details
Technical Support Officer Vacancy at File Solutions Limited
The published deadline was 20 August 2021. This page is retained for reference; the original application instructions below are historical.
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Position title: Technical Support Officer. Location: Lagos State.About the role
Technical Support Officer job opportunity is available at File Solutions Limited for individuals who possess relevant qualifications.
Job Description
- We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.
- He/she should be able to troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Responsibilities
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Experience and qualifications
- Degree in Computer Science or Information Technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Application deadline
20th August, 2021.
Application details
Interested and qualified candidates should send their CV to: cbalogun@filesolutions.com.ng using the Job Title as the subject of the mail.
WHO IS File Solutions Limited?
File Solutions Limited – Our identity management solutions allow organizations to meet the evolving needs to authenticate and verify identities by enabling secure access to online resources and protecting the digital interactions of employees, partners, and customers with market-leading strong authentication and digital signing products. At File Solutions Limited, we work with strategic partners to deliver state-of-the-art software solutions that include e-commerce, e-payments and biometric devices used in enrolment and authentication environments.
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