Branch Coordinator at De Christie’s Ruby Spa – Ikeja, Lagos

De Christie’s Ruby Spa is recruiting a full-time Branch Coordinator in Ikeja, Lagos, to oversee daily branch operations, staff schedules, service standards, administration and business performance.

Job Summary

• We are seeking a competent, organized, proactive, and results-driven Branch Coordinator to oversee daily branch operations and ensure the smooth, efficient, and profitable running of the business.
• The successful candidate will coordinate staff activities, monitor service delivery, maintain operational standards, manage administrative responsibilities, and ensure that customers receive exceptional service.
• The ideal candidate must demonstrate strong leadership, organizational, communication, and problem-solving skills, with the ability to coordinate people and resources effectively in a professional spa and wellness environment.

Responsibilities

• Coordinate and oversee the daily operations of the branch to ensure efficiency and compliance with company standards.
• Supervise, coordinate, and monitor staff activities, schedules, attendance, and overall performance.
• Ensure staff members carry out their duties professionally and meet established service standards.
• Monitor the quality of services delivered and ensure a positive and satisfying customer experience.
• Address operational challenges promptly and escalate major issues to management when necessary.
• Monitor branch sales, revenue, expenses, and daily transactions, ensuring proper documentation and reporting.
• Prepare and submit daily, weekly, and monthly operational and performance reports to management.
• Monitor stock levels of spa products, equipment, and supplies, and coordinate timely replenishment.
• Ensure the branch maintains high standards of cleanliness, hygiene, safety, organization, and professional presentation.
• Coordinate customer bookings, appointments, and service schedules to support efficient business operations.
• Handle customer complaints and operational concerns professionally and implement appropriate solutions.
• Support business growth by identifying opportunities to improve sales, promote spa services, retain customers, and increase patronage.
• Ensure proper use and maintenance of company equipment, facilities, and other resources.
• Implement company policies, procedures, and operational guidelines at the branch level.
• Maintain accurate administrative records, inventory reports, staff records, and other relevant documentation.
• Facilitate effective communication between branch staff and management.
• Identify operational gaps and recommend practical improvements to enhance productivity and service quality.
• Maintain confidentiality regarding company information, financial records, and customer data.

Requirements

• Candidates should possess an HND / B.Sc Degree with 0 – 5 years experience.