Customer Care & Delivery Operations Assistant at Homebovo – Remote, Nigeria

Homebovo is recruiting a full-time, home-based Customer Care & Delivery Operations Assistant in Nigeria. The role involves customer order confirmations, delivery-agent coordination and accurate records of orders and payments.

Responsibilities

• Confirm customer orders, delivery locations, availability and readiness to pay by telephone or message.
• Update customers on delivery plans and delays, and coordinate pickups and delivery outcomes with dispatch agents.
• Follow up on delayed, unsuccessful, returned or rescheduled orders and escalate issues promptly.
• Maintain accurate order, follow-up, payment and accounting records; investigate missing or conflicting entries.
• Submit end-of-day updates on completed deliveries, outstanding cases, failed deliveries and discrepancies.
• Communicate professionally and protect confidential customer information.

Requirements

• Clear spoken and written communication, organisation and accurate record keeping.
• Confidence handling customer and delivery calls, complaints and sensitive conversations about personal-care products.
• Basic spreadsheet skills and familiarity with online tools; prior e-commerce, administrative or customer service experience is an advantage.
• Own a working laptop, steady internet access, reliable power with backup and a quiet home workspace.
• Be able to work independently and report progress consistently.

Performance measures

• Timely follow-up, complete and accurate records, prompt escalation, professional communication and daily reports.