Job details
Customer Relationship Officer Vacancy at Young Readers Library
Applications closed
The published deadline was 31 March 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Customer Relationship Officer job opportunity is available at Young Readers Library for individuals who possess relevant qualifications.
Responsibilities
- Manage incoming calls
- Identify and assess customers needs to achieve satisfaction
- Handle customer’s complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
- Keep records of customer’s interaction,process,customer’s accounts and file documents.
- Take the extra mile to engage customers.
- Give customers information about products and service
- Find leads and follow up
- Handle communication within and outside the office
- Handle basic financial responsibilities.
- Coordinate Books on Wheels Project
- Handle social media content.
- Other jobs as assigned
Experience and qualifications
- Excellent communication and negotiation skills.
- Self motivated and ability to take initiative
- A team player
- Flexibility and Adaptability
- Experience using CRM tools such as sales Force, Mail Chimp etc.
- Willing to learn new IT tools
- IT Savvy
- Previous marketing and customer service experience will be an asset.
Application deadline
31st March, 2020.
Application details
Interested and qualified candidates should send their CV to: career.temp@youngreaderslibrary.org.ng using the Job Title as the subject of the mail.
Note:We thank all candidates for their interest in this position however only those selected for an interview will be contacted.
WHO IS Young Readers Library?
Young Readers Library is a book club that ignites the reader within your child, builds language, vocabulary, comprehension among other skills.