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Position Title: Customer Service Agent.
Job Station: Lagos State.
INTRODUCTION:-
Customer Service Agent job opportunity is available at SD Human Resources Limited for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES:-
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
DESIRED EXPERIENCE & QUALIFICATION:-
- Minimum of a Degree in any relevant discipline
- Previous experience in working with clients, knowledge of sports and betting principles and rules is required.
- Work experience in customer service operations is desirable, regardless of industry.
- Efficient in the use of MS office tools, JIRA – desirable, not necessary
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices and online communications channels
- Must reside around Lagos Island or its environs
- Key competencies: Emotional stability, highly developed communication skills (written and oral), Customer orientation, Problem solving orientation, Responsibility and reliability
Apply Before:-
17th July, 2021.
INTERESTED?
Interested and qualified candidates should send their CV to: recruitment@sdhrlimited.com.ng using the Job Title as the subject of the email.
WHO IS SD Human Resources Limited?
SD Human Resources Limited is a HR consulting firm that offers recruitment, outsourcing, hr support and learning/training and development services across diverse industries.
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