Job details
Customer Service Officer Vacancy at Norrenberger Financial Group – 2 Openings
The published deadline was 30 January 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Customer Service Officer job opportunity is available at Norrenberger Financial Group for individuals who possess a degree in Social Sciences, Administration or any related field is required.
- Customer service requires the representatives attends to the customers, help customers with complaints and questions, give customers information about products and services, take orders, and process returns, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Responsibilities
- Respond to customer’s enquiries via phone, emails and in person.
- Create and maintain customer’s data and reports thoroughly, including notes and personal interactions.
- Monitor and measure customer satisfaction.
- Develop surveys to stay up to date with client satisfaction.
- Make recommendations to management to improve customer experience.
- Develop a good rapport with customers.
- Submit a weekly report of all activities carried out to the up line manager.
- Conversant in products and services offered by the organization and encourage the customers to try new products and services.
- Act as a point of contact between the manager and customers.
- Handle requests and queries promptly.
Experience and qualifications
- A degree in Social Sciences, Administration or any related field is required.
- Possess between 2 to 4 years previous working experience in a bank, telecommunications office, consulting and marketing firms.
- Preferably female for the purpose of gender equality.
- Possess Communications and Interpersonal Skills.
- Must be Presentable, Eloquent and Very Professional.
- Must Possess a Strong Sense of Confidentiality.
- Basic knowledge of office equipment.
- Proficient use of Microsoft Office.
- Fluent in English Language.
Application deadline
30th January, 2020
Application details
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@norrenberger.com using the Job Title as subject of the email.
WHO IS Norrenberger Financial Group?
Norrenberger is an Integrated Financial Services Group (Licensed & Regulated by the Central Bank of Nigeria (CBN) and the Securities & Exchange Commission (SEC) that operates a customer-focused business model offering clients a comprehensive range of financial products& services including Funds & Investment Management, Structured & Alternative Finance, SME Funding, Foreign Exchange and Business Advisory Services.