Job details
Customer Service Representative Vacancy at Shopsfit Nigeria
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About the role
Customer Service Representative job opportunity is available at Shopsfit Nigeria for individuals who possess relevant qualifications.
Responsibilities
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Receive customers and address all issues concerning company products and/or services.
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Experience and qualifications
- Bachelor’s degree or equivalent
- Minimum of 1-year experience in a similar role.
- Proficiency in the use of Microsoft Office applications
- Ability to stay calm when customers are stressed
Application deadline
Not Specified.
Application details
Interested and qualified candidates should:
WHO IS Shopsfit Nigeria?
Shopsfit Nigeria – An e-commerce marketplace with the intent to bring high quality goods to the doorstep of customers.
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