Head of Telesales at Bravies Homz Limited – Abuja, Federal Capital Territory

Bravies Homz Limited is recruiting a Head of Telesales in Abuja to lead calling strategies, supervise agents, improve conversions and meet revenue targets.

• The Head of Telesales is responsible for managing the organisation’s telephone-based sales operations, supervising telesales agents, improving call conversion rates, and ensuring that revenue targets are achieved.
• The role requires an experienced sales professional who can develop effective calling strategies, monitor team performance, coach agents, manage customer databases, and convert prospective customers into paying clients.

Key Responsibilities

• Develop and implement telesales strategies to generate leads, convert prospects, and increase revenue.
• Set daily, weekly, and monthly calling and sales targets for telesales agents.
• Recruit, train, supervise, and evaluate telesales team members in collaboration with HR.
• Prepare and review call scripts, sales pitches, objection-handling guides, and follow-up procedures.
• Monitor calls and provide constructive feedback to improve agents’ communication and sales techniques.
• Ensure agents follow approved calling procedures and maintain professional telephone etiquette.
• Manage customer databases, lead lists, call schedules, and follow-up activities.
• Track call volumes, contact rates, conversion rates, and sales revenue.
• Identify reasons for unsuccessful calls and introduce strategies to improve conversion.
• Coordinate with the Head of Sales and marketing team to ensure alignment of campaigns and sales targets.
• Ensure customer enquiries and complaints are handled professionally.
• Maintain accurate records of leads, customer interactions, sales outcomes, and follow-up commitments.
• Prepare daily, weekly, and monthly telesales performance reports.
• Recommend incentive programmes to motivate the telesales team.
• Ensure compliance with customer privacy requirements and approved communication policies.
• Monitor team attendance, punctuality, productivity, and adherence to established performance standards.

Key Performance Indicators (KPIs)

• Achievement of telesales revenue targets.
• Call-to-sale conversion rate.
• Number of qualified leads generated.
• Successful customer contact rate.
• Average sales per agent.
• Follow-up completion rate.
• Quality of calls and compliance with approved scripts.
• Team attendance and productivity.
• Customer complaints and satisfaction levels.

Qualifications and Experience

• Minimum of an HND or Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• At least 3–5 years of experience in telesales, telemarketing, call centre operations, or direct sales.
• At least 2 years in a supervisory or team leadership role is preferred.
• Experience using CRM systems and call monitoring tools.
• Proven ability to meet and exceed sales targets.

Required Skills and Competencies

• Strong telephone sales and negotiation skills.
• Excellent verbal communication.
• Leadership and team coaching.
• Performance monitoring and reporting.
• Objection handling and closing techniques.
• Customer relationship management.
• Data analysis and problem-solving.
• Ability to motivate a target-driven team.
• Strong organisational and time management skills.

Additional Information

Stated candidate gender preference: Male.