Head, POS Recovery at Moniepoint Incorporated – Lagos

Moniepoint Incorporated is recruiting a Head of POS Recovery in Lagos to direct the retrieval, financial settlement and post-write-off recovery of non-performing payment terminals.

Role and reporting line

• Department: POS Channel. Reports to the VP, POS Channel.
• Own the recovery lifecycle from identifying at-risk terminals through retrieval, settlement, write-off, insurance claims and post-write-off recovery.

Recovery strategy and field leadership

• Design recovery policies, escalation timelines, settlement windows, collection logistics and coordination with sales agents and external agencies.
• Ensure every terminal in recovery is assigned, tracked, escalated and resolved within the applicable deadline.
• Lead distributed regional recovery teams and build a culture of integrity, ethical conduct and operational accountability.
• Develop standard operating procedures and training for recovery methods, disputes, device identification, GPS use, evidence collection, returns and escalation.

Performance and financial management

• Set and monitor recovery rate, recovery time, revive rate, cost-per-recovery and bounty-efficiency indicators.
• Manage recovery economics so recovered value exceeds bounty, third-party and logistics expenditure.
• Produce monthly reports on assets recovered, written off and revived, settlement outcomes, disputes and net financial impact.
• Strengthen field systems, tools, control measures and continuous improvement processes.

Requirements

• At least seven years’ experience in large-scale field operations, logistics, asset recovery or after-sales services, including at least three years in senior leadership.
• Experience managing multi-region teams in Nigeria and external contractors or service providers under performance-based agreements.
• Strong capabilities in operational process design, analytics, cost management, budgeting and ROI assessment.
• Familiarity with field management systems, GPS, CRM, product development workflows, and applicable asset recovery, insurance or write-off processes.
• Fintech, telecoms, e-commerce logistics or high-volume asset recovery experience is advantageous.

Benefits

• Competitive compensation and benefits, career development and professional learning opportunities.