IT Support Officer at Artee Group – Lagos

Artee Group is recruiting an IT Support Officer in Lagos to resolve service-desk incidents, support business applications and maintain reliable IT operations.

Responsibilities

• Technical support for Group Companies.
• Work with the Service Desk to resolve issues logged by end-users within the required service level parameters.
• Provide first level support for Business Application through phone and remote access support.
• Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc).
• Work with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business.
• Following up to resolve issues at the root-cause level.
• Planning and Organizing – plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes.
• Customer Focus – identifies and responds to user’s needs and ensures quality of service standards are met.
• Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge.
• High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability.
• Documenting issues, the events leading up to them and steps taken for their resolution.
• Ensure Application related issues are resolved.
• Accurately log all problems into the Service Desk system in a timely manner.
• When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure.
• Maintenance of stock of consumables, printers/accessories.
• Liaise with service providers to maintain optimal usage of various service and monitor SLA.
• Train the users periodically for use of Apps hardware accessories/equipment.

Requirements

• Strong leadership & communication skills.
• Should be able to able to maintain good inter-personal relationship with co-employees and others.
• Must be dependable, attentive to details, a creative thinker and a good team player.
• Able to multi-task, prioritize and manage time effectively.
• Should be able to think out of the box, innovative and possess problem solving ability.

Salary

₦200,000–₦300,000 per month.