Cashier at Lily Hospitals Limited – Benin City, Edo

Lily Hospitals Limited is recruiting a responsible, customer-focused and detail-oriented Cashier in Benin City, Edo State. The role involves accurate payment processing, financial record-keeping and patient service.

Responsibilities

Cash handling and payment processing

• Receive cash, cheques, POS, transfers and other approved forms of payment.
• Count and verify cash received from customers accurately.
• Issue receipts for all transactions and ensure collections are properly recorded.
• Process patient and customer payments accurately and promptly.
• Verify invoices, bills, discounts, refunds and approved payment adjustments before processing.
• Ensure payments correspond with the services or products billed.
• Escalate discrepancies or unusual transactions to the appropriate supervisor.

Reconciliation, security and records

• Reconcile cash, POS, transfers and other collections at the end of each shift or day.
• Prepare daily cash-collection reports and ensure physical cash balances with the records or system.
• Report shortages, excesses or discrepancies immediately.
• Safeguard cash and payment instruments and hand them over according to established procedures.
• Maintain confidentiality of financial and customer information.
• Keep accurate transaction records and file receipts, vouchers, refunds and supporting documents.
• Assist with audits by providing relevant financial records when required.

Customer service and compliance

• Attend to patients and customers courteously and professionally.
• Provide accurate information about payments, bills and receipts.
• Handle payment-related complaints professionally and escalate unresolved issues.
• Process refunds only after obtaining the required approvals and documenting supporting information.
• Follow financial policies, cash-handling procedures, internal controls and approved transaction limits.
• Report suspected fraud, irregularities or unauthorised transactions immediately.
• Prepare cash for deposit and ensure timely submission of collections for banking.
• Support stock-taking, financial-verification exercises and the Finance/Accounts team when required.
• Perform other duties related to cash management and financial operations as assigned by management.

Key Performance Expectations

The Cashier is expected to demonstrate accuracy, integrity, accountability, attention to detail, confidentiality, good customer service and strict adherence to financial controls. Particular care is required with patient billing, payment processing, documentation and reconciliation of patient-related collections.