Community Manager at Mikay Agency – Lagos

Mikay Agency is hiring a Community Manager in Lagos to oversee daily social media activity across assigned client accounts. The role covers scheduled publishing, inbox responses, community engagement and prompt escalation of sensitive brand conversations.

Responsibilities

• Publish approved content on clients’ social channels in line with their content calendars.
• Monitor inboxes and respond to messages within the agreed 24-hour weekday service standard.
• Manage comments, mentions and audience conversations across active platforms.
• Escalate reputation concerns and sensitive issues promptly to the Head of Digital Marketing.
• Prepare weekly community-activity updates and help maintain content schedules.
• Document and update standard operating procedures for assigned accounts.
• Provide seven-day platform coverage across the assigned client portfolio.

Requirements and skills

• Bachelor’s degree or HND in Mass Communication, Marketing, Public Relations, English, Journalism, Media Studies or another relevant discipline; suitable practical experience may be considered instead of a degree.
• Working knowledge of social media channels, digital marketing, audience engagement and brand communication.
• Ability to manage Instagram, Facebook, TikTok, LinkedIn, X and other relevant platforms.
• Clear written and spoken communication, content planning skills, creativity and attention to detail.
• Ability to manage deadlines and work effectively under pressure.
• Professional certification in digital marketing, social media, content marketing or community management is an advantage.

Remuneration

₦300,000–₦350,000 per month.