Head of Client & Strategy at Mikay Agency – Lagos

Mikay Agency is recruiting a Head of Client & Strategy in Lagos to lead client relationships, oversee strategic account direction and maintain high standards of client service from proposals through ongoing retainer management.

Key responsibilities

• Own client relationships, retention and the quality of client engagement.
• Lead the development of proposals and pitches for new and renewing clients.
• Assign accounts to Account Managers and supervise, mentor and assess their performance.
• Conduct quarterly business reviews for Premium-tier clients.
• Review and approve monthly performance reports before delivery to clients.
• Resolve client complaints, escalations and scope disputes.
• Coordinate with content, production and digital marketing teams to maintain brief quality and delivery standards.
• Improve client onboarding and monitor account health to identify at-risk relationships early.
• Oversee multiple accounts, campaign plans, budgets, resources and delivery timelines.
• Represent the agency in client-facing meetings and advise on account strategy, client growth and performance improvement.

Qualifications and experience

• Bachelor’s degree or HND in Marketing, Mass Communication, Business Administration, Public Relations, Advertising, Media Studies or a related discipline.
• Five to seven years’ relevant experience in digital marketing, client services, brand strategy, advertising or a related field.
• At least two to three years in a managerial or team leadership position overseeing accounts, marketing strategy or multidisciplinary teams.
• Proven experience in client retention, proposals, pitching, campaign strategy, performance reporting and data-led improvement.
• Ability to manage multiple client relationships, budgets, project timelines and internal resources.
• Strong strategic planning, communication, negotiation, leadership, analytical and conflict-resolution skills.
• Sound knowledge of social media, paid advertising, content marketing, influencer marketing, SEO and campaign measurement.
• Experience in a digital marketing, advertising, media or similar client-facing organisation is strongly preferred.
• A master’s degree or MBA is an advantage, as are relevant professional certifications in marketing, strategy, brand management, project management, client relationships or digital advertising.

Salary

₦450,000–₦550,000 per month.