Technical Training Supervisor (Solar) at Itel Energy – Abuja (FCT)

Itel Energy is recruiting a full-time Technical Training Supervisor (Solar) in Abuja, Abuja (FCT), to oversee the planning and delivery of technical training for engineers, technicians, service partners, distributors and customers across the Abuja (FCT) region. The role involves assessing training needs, developing practical learning materials, delivering product and troubleshooting training, and measuring training effectiveness against service-quality and customer-satisfaction goals.

Key responsibilities

• Plan, schedule and coordinate technical training for technical-support engineers, field technicians, installers, service partners, distributors and customers.
• Conduct training-needs assessments and develop curricula, course outlines and competency frameworks based on identified gaps.
• Develop and maintain training materials, practical workbooks, troubleshooting guides, assessment tools and product-knowledge resources.
• Deliver hands-on training in the installation, commissioning, maintenance, troubleshooting and repair of solar-energy systems, inverters, batteries and other company products.
• Conduct training sessions in Hausa and English to support clear understanding across different audiences and skill levels.
• Assess and certify trainee competency, maintain certification records and track technicians’ progress through defined training pathways.
• Evaluate training effectiveness through post-training assessments, field-performance monitoring and participant feedback, and improve training content and delivery.
• Collaborate with Engineering, Quality Assurance, Product and Service teams to keep training content aligned with current products, technical standards and recurring field issues.
• Support installation, commissioning and field-troubleshooting activities when required, and coach technicians in the field.
• Maintain training records, attendance registers, certification logs and performance reports.
• Manage training equipment, demonstration units, tools and venue logistics in line with company policies, technical standards and health-and-safety requirements.
• Monitor training metrics, identify capability gaps and implement improvements to team competence and service efficiency.
• Keep up to date with new products, technologies and industry best practices.

Qualifications and experience

• Minimum of a Bachelor’s degree, HND or equivalent technical qualification in Electrical/Electronic Engineering, Renewable Energy or a related field.
• Four to six years of relevant experience in technical training, technical support, field service or a related role in the solar, power or electrical-equipment industry.
• Fluency in spoken and written Hausa and English is mandatory.
• Strong practical knowledge of solar-energy systems, inverters, batteries and electrical components.
• Experience developing training curricula, materials and competency assessments.
• Experience training or mentoring technicians, service partners or distributors is an advantage.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Good knowledge of health, safety and quality standards in field-service operations.
• Willingness to travel frequently within the Abuja (FCT) region.