Job details
Quality Complaint & Investigation Officer at Viju Industries Nigeria Limited – Kwali, Abuja (FCT) and Ikeja, Lagos
Viju Industries Nigeria Limited is recruiting two Quality Complaint & Investigation Officers for Kwali, Abuja (FCT), and Ikeja, Lagos, to investigate product-quality concerns and coordinate corrective action.
Job Summary
We are seeking two proactive and detail-oriented officers to investigate customer quality complaints and support continuous product improvement.
Key Responsibilities
- Receive, record, classify, and track customer quality complaints.
- Visit distributors, retail outlets, and customers to conduct investigations, take photographs, and collect product samples.
- Investigate leakage, swollen bottles, spoilage, sedimentation, packaging defects, and potential storage or transportation issues.
- Prepare clear investigation reports in English and monthly complaint summaries.
- Coordinate with Sales, Production, Quality, and Warehouse teams to resolve complaints.
- Follow up on corrective actions and report outstanding issues.
Requirements
- OND, HND, or a Bachelor’s Degree; Food Science, Quality Management, or a related discipline is preferred.
- At least one year of relevant experience is an advantage, particularly in food, beverages, or dairy.
- Strong spoken and written English, including report-writing skills.
- Proficiency in Microsoft Excel and Word.
- Good communication, investigative, and organisational skills.
- Willingness to travel locally for field investigations.
- Familiarity with the local market.
How to apply
Email your CV using Quality Complaint & Investigation Officer as the email subject.
Email your application to vijutalent@gmail.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Viju Industries Nigeria Limited operates in Nigeria's food and beverage sector, producing milk drinks, yoghurts, fruit beverages, bottled water and soft drinks. Its product lines include Viju Milk Drink, Viju BB Star, Mr. V Premium Water and V-Cool Soft Drinks.
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