Account Manager at the British Council – Abuja (Job ID 50761)

The British Council is recruiting an Account Manager in Abuja for its Examinations business. The role will manage a pipeline of new business opportunities and established B2B accounts to grow income, retain customers and deliver solutions suited to customer needs. This is an indefinite-contract position at pay band 6, with job reference 50761.

Responsibilities

• Support B2B sales planning and execute territory-level strategies using market intelligence, performance data and agreed revenue goals.
• Identify and develop new business through prospecting, networking and monitoring tender opportunities.
• Manage qualified leads from initial contact through solution design, proposals and bids, negotiations and contract closure.
• Work with Examinations stakeholders and other internal teams to develop customer-focused solutions.
• Manage assigned customer accounts as their primary contact; prepare account plans, support service delivery and build retention and growth opportunities.
• Own sales and revenue targets while seeking improvements in customer experience, operational efficiency and service quality.
• Maintain accurate opportunities, contacts and accounts in CRM systems, and analyse sales, retention and delivery performance.
• Coordinate teams and stakeholders across the customer relationship, sharing information and good practice.

Qualifications and requirements

• University degree or equivalent in a relevant subject, together with sales or marketing qualifications.
• At least three years’ sales experience, including some business-to-business selling.
• Familiarity with Salesforce or a comparable customer relationship management system.
• Proficiency in Microsoft Office and strong sales, negotiation, stakeholder management and project management skills.
• English language proficiency at C1 level in speaking and writing.
• Solutions-selling experience in major sectors such as financial services, media, pharmaceuticals, tourism or government is desirable.
• Applicants must already have the legal right to work in Nigeria when applying.

Other details

• Contract type: Indefinite.
• Pay band: 6.
• Vacancy reference: 50761.