Front Desk Officer (Hospitality) via Ren San & Co. – Maitama, Abuja

Ren San & Co. is recruiting a full-time Front Desk Officer for a hospitality business in Maitama, Abuja. The position oversees guest reception, reservations and communication at a guest accommodation property.

Guest relations and front office

• Welcome guests and visitors and manage check-ins and check-outs courteously.
• Handle guest enquiries, bookings, reservations and requests.
• Provide accurate information on available apartments, facilities and services.
• Resolve guest concerns and escalate issues when appropriate.
• Answer calls, emails, WhatsApp messages and reception correspondence.
• Maintain accurate guest files, reservations, room allocations, occupancy details and payment documents.
• Keep reception areas tidy and safeguard confidential guest information.

Operational support

• Coordinate with housekeeping to ensure guest accommodation is ready.
• Communicate maintenance requirements and other guest concerns to the appropriate teams.
• Provide front office administration and update operations management as required.
• Maintain high hospitality service standards under pressure.

Qualifications and conditions

• OND, HND or bachelor’s degree in Business Administration, Hospitality Management or a related discipline is preferred.
• At least two years of front desk, hospitality, customer service or related administrative experience.
• Excellent spoken and written English and competence with Microsoft Office and digital communication.
• Professional presentation, organisation, accuracy and composure.
• Male candidates are preferred.
• Working hours are 8:30 am to 6:00 pm, with occasional shift flexibility required.