Job details
Guest Experience Supervisor at Marriott International – Owerri
Marriott International is recruiting a full-time Guest Experience Supervisor for Protea Hotel in Owerri, Imo State. The supervisor will coordinate front-office guest services, support operational controls and coach colleagues while maintaining service and safety standards.
Responsibilities
- Manage guest check-ins, identity and payment verification, room allocation, key issuance and account setup.
- Maintain accurate guest, loyalty and reservation details; confirm room rates and resolve billing exceptions.
- Process charges, vouchers, payments, cashier reconciliations, closing reports and cash controls.
- Answer guest enquiries, provide property information and coordinate requests with other teams.
- Review daily logs and contingency reports, record incidents and alert security when theft is reported.
- Coach and assist with evaluating staff, support employee concerns and help teams meet service goals.
- Follow operational, accounting, confidentiality, safety, grooming and quality policies.
- Communicate professionally with guests and colleagues, including those requiring accessibility support.
- Use computers and POS systems; undertake required standing, walking and lifting within the stated 10-pound limit.
Requirements
- High school diploma or GED equivalent is preferred.
- At least one year of relevant work experience and one year of supervisory experience are preferred.
- Ability to handle guest transactions, communicate clearly, support colleagues and maintain service standards.
How to apply
Complete the online application for Guest Experience Supervisor at Protea Hotel.
Deadline: Not specified; apply as soon as possible.
Check the employer and application instructions before sharing personal information.
About the employer
Marriott International is a global hospitality company headquartered in Bethesda, Maryland, United States. Its history began in 1927 with a business founded by J. Willard and Alice S. Marriott. The organisation manages and franchises accommodation properties and hospitality services worldwide.
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