Cashier Manager at Catalyst Path Consulting – Abuja

Catalyst Path Consulting is recruiting a Cashier Manager in Abuja for a busy retail supermarket environment. The successful candidate will oversee cashiering operations, supervise cashier teams, maintain accurate financial transactions and support efficient checkout service.

Key responsibilities

Cashier operations

• Oversee daily cashiering activities and maintain smooth checkout operations.
• Supervise cashiers and ensure compliance with cash-handling procedures.
• Ensure accurate processing of cash, POS, bank transfers and other payment transactions.
• Monitor cash registers and ensure proper opening and closing procedures.
• Reconcile daily sales and cashier transactions.

Team supervision

• Coordinate and manage the cashier team.
• Prepare duty rosters, shift schedules and work assignments.
• Monitor punctuality, attendance, productivity and staff performance.
• Train new cashiers in POS operations, customer service and cash management.
• Conduct performance evaluations and recommend corrective action where required.

Cash control and customer service

• Monitor cash collections and ensure timely submission of daily cash reports.
• Investigate shortages, overages, discrepancies and transaction irregularities.
• Document refunds, voided transactions, discounts and cancellations.
• Apply controls to prevent fraud, theft, cash leakage and financial losses.
• Work with Finance and Accounts on sales reconciliation and audits.
• Resolve checkout complaints and transaction disputes, reduce waiting times and maintain professional customer service.

Compliance and reporting

• Enforce company policies and operational procedures.
• Maintain accurate cashier records and transaction documentation.
• Prepare daily, weekly and monthly cashier performance reports.
• Identify operational gaps and recommend improvements.
• Ensure proper handling and maintenance of POS terminals and checkout equipment.

Requirements and qualifications

• Bachelor’s degree or HND in Accounting, Business Administration, Finance or a related discipline.
• Five to eight years of relevant cashiering or retail-operations experience, preferably in a supermarket or large retail organisation.
• At least two to three years of supervisory or managerial experience.
• Strong knowledge of POS systems, cash management and sales reconciliation.
• Good understanding of retail inventory and checkout operations.
• Proficiency in Microsoft Excel and other reporting tools.
• Strong leadership, communication, numerical, analytical and problem-solving skills.
• High integrity, accountability and attention to detail, with the ability to manage a high-volume retail environment.