Collection Quality Assurance Officer at TENN Microfinance Bank Limited – Surulere, Lagos Mainland

TENN Microfinance Bank Limited is recruiting a Collection Quality Assurance Officer in Surulere, Lagos. Reporting to the Head of Collections, the officer will assess collection practices, identify compliance gaps and help improve recovery quality and customer experience.

Responsibilities

• Review collection calls and customer engagements against the bank’s policies, service standards and applicable requirements.
• Monitor the quality and conduct of Collection Officers and identify process violations and performance gaps.
• Report findings and recommend corrective actions to strengthen loan recovery, operational efficiency and customer treatment.
• Contribute to consistent compliance, quality assurance and ongoing improvement in the Collections department.

Requirements

• Bachelor’s degree or HND in Business Administration, Finance, Accounting, Economics, Management or a related discipline.
• Two to four years of relevant work in quality assurance, debt collection, call monitoring, customer service, compliance or financial services.
• Understanding of loan recovery procedures, customer engagement and financial-service operations.
• Previous experience in banking, fintech, lending or a collection agency is advantageous.