Coordinator – Service Configuration and ITAM at MTN Nigeria – Ikoyi, Lagos

MTN Nigeria is recruiting a Coordinator – Service Configuration and ITAM in Ikoyi, Lagos. The role supports the management of information technology assets and configuration items used to deliver business services.

Role purpose

The successful candidate will identify, capture and manage MTN Nigeria’s information systems configuration items, maintain their relationships in the Configuration Management Database (CMDB), and support the goals of the IT Asset Management process.

Key responsibilities

• Oversee the lifecycle of IT assets and configurations.
• Maintain an accurate repository of IT assets, infrastructure topology, services and their relationships.
• Make technical asset information available to staff and management and maintain conformity with IT service management practices.
• Communicate new configurations and update configuration records to reflect the impact of changes.
• Report on software licence compliance, usage, availability and expiry, and maintain accessible licence information.
• Ensure configuration-item dependencies and relationships are understood and communicated.
• Provide graphical representations of IT assets to support incident and problem diagnosis.
• Contribute to vendor and supplier negotiations and manage procurement, supply and delivery processes.
• Maintain the CMDB and Configuration Management System, align activities with change management, and protect regular snapshots and configuration baselines.
• Conduct audits to confirm the accuracy of asset records.

Requirements

• First degree in Computer Science, Engineering, Applied Sciences or an equivalent IT discipline.
• ITIL Foundation Certificate or an equivalent IT service management foundation qualification.
• Three to seven years of experience in IT service support and delivery environments.
• Experience in enterprise asset management and the development, maintenance and management of a CMDB.
• Knowledge of change, release and configuration management processes, as well as project management experience.