Field Support Officer at Undisclosed Company – Ojodu Berger, Lagos

An unnamed financial institution is recruiting a Field Support Officer in Ojodu Berger, Lagos through TalentNova HR to onboard borrowers, process loan applications, assess credit and monitor repayments.

Key Responsibilities

• Identify, source, and onboard prospective customers for the company’s loan products.
• Promote and explain available loan products, interest rates, repayment terms, and conditions to prospective clients.
• Receive, review, and process loan applications in line with company policies.
• Conduct customer assessments, including creditworthiness checks, income verification, and repayment capacity analysis.
• Carry out physical customer and business location verification where necessary.
• Ensure all loan applications are supported by complete and accurate documentation.
• Make appropriate loan recommendations for approval based on established credit assessment procedures.
• Monitor loan disbursements and ensure customers understand their repayment schedules.
• Follow up with customers to ensure timely loan repayments and minimise defaults.
• Maintain accurate customer records, loan files, and transaction documentation.
• Prepare daily, weekly, and monthly reports on loan applications, disbursements, repayments, and outstanding balances.
• Build and maintain positive relationships with existing and prospective customers.
• Work closely with the Recovery Officer to manage overdue accounts and reduce loan delinquency.
• Ensure compliance with company policies, lending procedures, and applicable regulatory requirements.
• Achieve assigned monthly loan disbursement, customer acquisition, and portfolio performance targets.

Required Qualifications and Skills

• Minimum of an OND / HND / B.Sc Degree in Accounting, Banking and Finance, Business Administration, Economics, or a related discipline.
• Previous experience in microfinance, banking, credit administration, or loan processing is an advantage.
• Excellent communication, negotiation, and customer relationship skills.
• Strong analytical and credit assessment abilities.
• Good knowledge of loan documentation and repayment procedures.
• Proficiency in Microsoft Excel and loan management systems.
• Ability to work independently and meet performance targets.
• Strong attention to detail, integrity, and accountability.