Job details
Mobile Financial Services Support Manager at Stanbic IBTC Bank – Lagos
Stanbic IBTC Bank is recruiting a Mobile Financial Services Support Manager in Lagos to support agency banking, wallet products, partner relationships and product governance within Personal and Private Banking.
Key responsibilities
- Implement and monitor the agency banking business plan and distribution partner performance.
- Oversee mobile financial services ledger reconciliation, revenue assurance and financial controls.
- Work with audit and control teams to maintain governance, compliance and timely regulatory reporting.
- Coordinate resolution of wallet and agency transaction issues.
- Manage partner and vendor service-level reviews and renewal processes.
- Analyse agent, wallet and transaction data for product and portfolio insights.
- Work with business, technology, MIS and other stakeholders on process documentation, product testing and reporting.
- Monitor competing offerings and market changes and recommend improvements.
Requirements
- First degree (BSc) in Banking.
- Eight to twelve years of relevant professional experience.
- Retail banking, product management or related experience is an advantage.
- Strong client servicing, risk awareness, process analysis, analytical and communication skills.
- Ability to collaborate with partners and stakeholders and maintain professional standards.
How to apply
Complete the online application for the Mobile Financial Services Support Manager vacancy.
Deadline Not specified, apply as soon as possible
Check the employer and application instructions before sharing personal information.
About the employer
Stanbic IBTC Bank is part of a banking group operating across Africa, with an emphasis on financial services, emerging markets and technology-enabled customer solutions.
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