Front Desk Officer at Echolab Radiology and Laboratory Services – Garki, Abuja

Echolab Radiology and Laboratory Services is recruiting a full-time Front Desk Officer in Garki, Abuja, to coordinate patient reception, registration, payments, records and service enquiries.

Responsibilities

• Coordinate reception and waiting areas to maintain a suitable environment for patients and visitors.
• Register clients and accurately collect and enter the information required for their visits.
• Accept and record payments in accordance with company policy and maintain accurate patient account details.
• Guide clients to the appropriate procedure or examination area after registration and payment.
• File and archive patient records in the required format and use checklists and job orders for proper check-out.
• Direct clients to feedback channels, respond to enquiries and build rapport with patients.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Address customer complaints and escalate issues to the Branch Operations Manager or Customer Experience Manager as appropriate.
• Maintain compliance with standard operating procedures and safety, health and quality standards.
• Maintain an orderly registration flow and reception area, answer patient questions and provide accurate information about services.
• Maintain the general filing system and correspondence, generate and dispatch reports, and process orders, forms and requests promptly.
• Participate in training and learning opportunities and provide front desk cover for other branches when required.
• Carry out other general administrative tasks assigned by the line manager.

Requirements

• BSc in Health Management, Basic Sciences or another relevant discipline.
• One to two years’ experience, including experience in the diagnostics industry.
• Excellent communication skills and the ability to connect with different types of patients.
• Computer literacy and proficiency in Microsoft Office.
• Attention to detail, accurate patient identification and good time management.
• Ability to complete duties neatly, accurately and on time.