Frontliner / Waitress at Bukka Hut Restaurant – Festac, Anthony & MMA2, Lagos

Bukka Hut Restaurant is recruiting a Frontliner / Waitress for its Lagos Mainland locations in Festac, Anthony and MMA2. The role focuses on providing excellent customer service, taking and serving food and beverage orders, and maintaining a clean, welcoming dining area.

Job Summary

The Waitress welcomes guests, processes orders, serves meals and supports a positive dining experience. The role requires communication skills, professionalism, attention to detail and the ability to work in a busy restaurant environment.

Key Responsibilities

• Welcome customers in a friendly and professional manner.
• Present menus and explain available meals and beverages.
• Take orders accurately and communicate them to the kitchen.
• Serve food and beverages promptly and professionally.
• Keep tables properly arranged, clean and ready for guests.
• Check customer satisfaction and resolve or escalate complaints politely.
• Present bills and process customer payments when required.
• Maintain restaurant and dining-area cleanliness and hygiene.
• Handle cutlery, crockery, glassware and service equipment carefully.
• Collaborate with kitchen staff and other team members to support smooth service.
• Report customer feedback, special requests and operational concerns to supervisors.
• Follow company policies, service standards and food-safety procedures, and perform other assigned duties.

Qualifications and Requirements

• Minimum SSCE or equivalent qualification.
• Previous experience as a waitress or in customer service is an advantage.
• Good verbal communication and interpersonal skills.
• Excellent customer-service attitude.
• Neat appearance and good personal hygiene.
• Ability to work under pressure in a busy environment.
• Honesty, punctuality, reliability and responsibility.
• Willingness to work flexible shifts, weekends and public holidays.