Job details
Order Fulfillment Officer at Theshopthera – Abuja
Theshopthera is recruiting an Order Fulfillment Officer in Abuja to coordinate accurate and timely processing of online and in-store customer orders. The role covers order confirmation, preparation, packaging, dispatch, stock monitoring and delivery communication.
Responsibilities
- Process and confirm customer orders from online and in-store channels accurately and promptly.
- Coordinate order preparation, packing, production requirements and logistics to support smooth dispatch and customer satisfaction.
- Maintain updated order records, monitor stock levels and prepare basic reports.
- Communicate delivery updates, handle order issues and resolve fulfilment concerns promptly.
- Confirm item availability with inventory personnel when required.
- Report discrepancies, shortages, damaged items and unclear customer instructions to the Inventory Lead or CX Lead immediately.
- Prepare orders for dispatch, ensuring that items are properly labelled and all order documents and waybills are complete.
Requirements
- OND, HND or Bachelor’s degree.
- Proven experience in order fulfilment, logistics coordination or operations.
- Strong organisation and multitasking skills, attention to detail and the ability to work with little or no supervision.
- Familiarity with order management systems, point-of-sale systems or spreadsheets is an advantage.
- Experience in FMCG is an advantage.
How to apply
Send your CV or résumé by email, using Order Fulfillment Officer as the subject line. Candidates within close proximity to Wuse are strongly encouraged to apply.
Email your application to theshoptheracareer@gmail.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Theshopthera sells mobile phone accessories through both offline and online channels.
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